销售客户服务岗位职责3篇

【第1篇】销售客户服务岗位职责

service sales manager/account manager 售后服务销售/客户经理 macgregor 麦基嘉 麦基嘉(上海)贸易有限公司,麦基嘉 key accountabilities:

1. developing and maintaining customer relations with the shipowners.

2. to identify sales opportunities within gls, and facilitating the transition to engagement

3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard.

4. to promote and obtain tpe modification & conversion jobs.

5. to obtain annual routine service agreement.

6. to sign lifecycle service agreement with our vvip & vip shipowners.

7. to come with constructive customers visiting reports.

8. to promote to our shipowners should always purchase genuine original spare parts from macgregor.

9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments.

10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs.

11. handle all necessary correspondence/communications to customer regarding commercial issues.

12. commercial negotiation with customers, incl. price, payment terms and other terms.

qualifications:

1. four year university degree in mechanics, electricity, shipbuilding or other technical area;

2. have positive mindset and cooperate well with our sales & services teams.

3. have good relationship with international & china shipowners and china repair shipyards.

4. sales and negotiation skills, strong sense customer care;

5. 8+ years in the similar position, shipbuilding, ship equipment preferred;

6. very excellent communication skills and interpersonal skills;

7. very good english, both written and speaking;

【第2篇】销售客户服务专员岗位职责任职要求

销售客户服务专员岗位职责

职责描述:

1. 通过电话、电子邮件、网络平台等方式，帮助最终用户处理查询，反馈信息，并为客户提供解决方案。

2. 就客户提出的问题进行解答，提供准确的信息，提升客户满意度。

3. 根据日常服务的标准和流程为客户提供高质量的服务，达到服务水平目标和服务质量目标。

任职要求:

1. 职高及以上学历，勤奋敬业，责任心强，思路清晰。

2. 普通话标准，声音甜美、口齿伶俐，语言表达能力强，擅于沟通。

3. 头脑清晰，思路敏捷，有良好的的客户服务意识，有良好的团队合作精神。

4. 性格好，有耐心及责任心，身体健康，能够长期稳定的干好工作。

5. 能熟练操作计算机和office软件，打字速度每分钟40字以上，能熟悉办公软件和网络工具。

6. 有客服中心、呼叫中心行业工作经验优先。

销售客户服务专员岗位

【第3篇】销售客户服务专员岗位职责

客户服务销售专员(储备干部) 税友软件集团股份有限公司四川分公司 税友软件集团股份有限公司四川分公司,四川税友,税友 岗位职责:

1. 负责四川地区代税代账产品销售工作,维护好客户关系,做好信息收集工作;

2. 通过销售漏斗和crm系统,与财务公司负责人、业务主管、部门经理等开展营销沟通工作;

3. 负责商务谈判、合同签订、催款续费、实施服务对接等营销工作;

4. 通过销售活动、业务交流会、操作培训会等渠道完成代账产品推广及运营;

5. 负责市场信息及竞争对手产品的收集;

6. 负责整理和开发目标客户群体,将客户分类区分,向目标客户呈现我们的产品价值,保障产品的使用率;

7. 完成上级交办的临时工作。

任职要求:

1、 大专及以上学历,从事销售工作工作4年以下;

2、 有软件销售经验者优先;

3、 吃苦耐劳、有较好的学习能力;

福利:

周末双休、入职即购买五险一金、每年调薪一次、年底14薪-15薪、意外险、带薪年假、探亲费报销、餐补、话补、证书补贴、高温补贴、取暖费、过节费、生日礼品、结婚礼金、丧事慰问金、年度体检、年度旅游、脱产培训等各种员工关怀。